Launching a new automation system is a critical moment for your manufacturing company. Our Startup Service Plan enables a smooth transition from installation to full production. With expertise from ATS, proactive maintenance, and priority support, we help you stabilize operations quickly, reduce risk, and get to steady-state performance faster.
Overcome Startup Challenges Such As
Extended Ramp-Up Times: Delays in reaching full production can impact critical revenue and customer commitments.
High Downtime Risk: Early-stage issues can lead to costly interruptions without prompt expert intervention.
Knowledge Gaps: Operators and maintenance teams need immediate, effective training to handle new technology.
Uncertainty in Maintenance: Lack of structured preventive care during startup increases failure risks.
Missing Critical Spares: If a part fails during ramp-up, operational momentum suffers as the team may sit idly by awaiting delivery.
Ready to launch with confidence?
Contact us today to learn how our comprehensive plan can support your automation journey.
Our Approach
The Startup Service Plan delivers comprehensive first-year support designed to accelerate your success:
Post-Site Acceptance Testing (SAT)
ATS experts support your team during ramp-up with on-site or remote troubleshooting.
Quarterly Health Checks and Preventive Maintenance
Targeted inspections prevent failures and optimize performance.
Training Programs
Interactive instruction on preventive maintenance, changeovers, and fault recovery allows equipment to operate at the highest level.
Comprehensive Analysis
Production data and key performance metrics improve event recovery procedures and line performance.
Proactive Spare Parts Program
Recommended spare component assemblies reduce lead times and optimize inventory levels.
Common Use Cases
- Ramping up your first automated manufacturing line.
- Launching a new manufacturing line to support an upcoming product introduction.
- Installing a new line in a green‑field facility with new utilities, new operators, and new operations.
- Adding a new line into an existing brown‑field plant.
- Retrofitting or upgrading an existing line to accommodate new parts.
Startup Service Plan Benefits
Faster Ramp-Up
Minimize downtime and reach steady-state production sooner.
Manufacturing Expertise
Work with the same team that built your automation system.
Risk Reduction
Structured maintenance and health checks prevent costly surprises.
Digital Advantage
Illuminate™ Manufacturing Intelligence and preventive analytics deliver actionable insights that strengthen production.
Knowledge Retention
Advanced training prepares your team from day one.
Startup Service Plan Examples
No two automation projects are alike. Neither are the needs of manufacturers when it comes to post-integration support. We work with you to design a service plan that will meet your business needs and operational goals.
| Service Element | Description | Without SLA | Standard | Plus | Premium |
|---|---|---|---|---|---|
| Tier 1 Hotline | Direct access to ATS technical experts for rapid troubleshooting and escalation. | 1 | 1 | 1 | 1 |
| Tier 2 Hotline | Direct access to ATS Subject Matter Experts knowledgeable of your system’s design, build, and commissioning. | 1 | 1 | 1 | 1 |
| On-Site Ramp Up | Support during production ramp-up post-commissioning. | 1 | 1 | 1 | |
| On-Site Embedded | Dedicated ATS personnel to support production and customer operations. | Quote Upon Request | Quote Upon Request | 1 | 1 |
| On-Site Emergency | Rapid on-site response for critical downtime events. | Quote Upon Request | 1 | 1 | 1 |
| Health Check | Proactive system assessment to identify risks and improvement opportunities. | Quote Upon Request | Annual | Semi-Annual | Quarterly |
| On-Site Assistance | Planned on-site technical support for maintenance or optimization. | Quote Upon Request | Quote Upon Request | 1 | 1 |
| Comprehensive Maintenance Plan | Creation of a preventive maintenance plan to reduce failures, including test systems validation. | Quote Upon Request | Quote Upon Request | 1 | 1 |
| Equipment Validation | Validation of test systems to ensure accuracy and compliance. | Quote Upon Request | Quote Upon Request | 1 | 1 |
| Replacement Assemblies | Pre-assembled, aligned and tested assemblies. | Quote Upon Request | Quote Upon Request | Quote Upon Request | 1 |
| Ecommerce Portal | 24/7 access to parts ordering platform, with visual identification, Smart search and wish list. Access Manuals, drawings and documentation. | 1 | 1 | 1 | |
| Spares – Ad Hoc | OEM spare parts quoted, assembled & shipped with varying lead times. | MSRP | MSRP | At a Discounted Rate | At a Discounted Rate |
| Spares – RSPL | Recommended spare parts list aligned to asset criticality. | MSRP | MSRP | At a Discounted Rate | At a Discounted Rate |
| Spares Inventory Management | Eliminate redundant spares, optimize spares inventory levels, maintain quick-change spares assemblies (offline during non-critical time), and enable effective budget management while optimizing manpower scheduling. | 1 | 1 | ||
| Annual Obsolescence Check | Identification and mitigation of obsolete components. | Quote Upon Request | 1 | 1 | 1 |
| Illuminate™ Manufacturing Intelligence | Digital visibility into system health and performance. | OEE Monitoring | OEE Consulting and Recommendations | On-site OEE Optimization and Integration | |
| Hands-On Training | Hands-on training delivered by ATS experts. | Quote Upon Request | Quote Upon Request | Quote Upon Request | 1 |
