Once your system is fully operational, maintaining its performance becomes even more critical. The production service plan is designed for mature operations that demand maximum uptime, optimized maintenance, and continuous improvement. With quarterly health checks, preventive analytics, and remote-enabled support, this plan helps to support your automation system in delivering consistent, high-quality output while minimizing risk and cost.
Overcome Production Challenges Such As
Unplanned Downtime: Equipment failures disrupt production and generate unexpected costs.
Performance Degradation: Without proactive care, overall equipment effectiveness (OEE) and throughput may decline over time.
Maintenance Inefficiencies: Reactive repairs can lead to longer outages.
Obsolescence Risk: Aging components and delayed upgrades threaten reliability and production timelines.
Skill Gaps: Workforce changes can reduce operational knowledge and increase safety risks or errors.
Ready to maintain optimal performance for your automated system?
Reach out today and see how our comprehensive service plans can help.
Our Approach
The ATS Production Service Plan provides comprehensive lifecycle support tailored for high-volume, continuous operations:
Preventive Maintenance and Quarterly Health Checks
Structured inspections and proactive service help prevent failures and extend equipment life.
Remote Support and Diagnostics
Available experts offer fast troubleshooting without waiting for on-site visits.
Performance Optimization
Access to digital tools, including:
Illuminate™ Manufacturing Intelligence for real-time monitoring and fault detection.
Preventive analytics to forecast maintenance needs and optimize throughput
Training Programs
Instructor-led and virtual reality (VR) training to maintain workforce expertise and reduce operational risk.
Spare Parts Strategy
Proactive inventory management to minimize downtime and obsolescence risk.
Production Service Plan Benefits
Maximum Uptime
Improve OEE and throughput with preventive maintenance and rapid response.
Cost Control
Lower repair expenses through proactive service and spare parts strategies.
Digital Advantage
Illuminate™ Manufacturing Intelligence and preventive analytics transform maintenance from reactive to preventive.
Manufacturing Expertise
Partner with the team that built your automation system for unmatched reliability.
Production Service Plan Examples
No two automation projects are alike. Neither are the needs of manufacturers when it comes to production support. We work with you to design a service plan that will meet your business needs and operational goals.
| Service Element | Description | Without SLA | Standard | Plus | Premium |
|---|---|---|---|---|---|
| Tier 1 Hotline | Direct access to ATS technical experts for rapid troubleshooting and escalation. | 1 | 1 | 1 | 1 |
| Tier 2 Hotline | Direct access to ATS Subject Matter Experts knowledgeable of your system’s design, build, and commissioning. | 1 | 1 | 1 | 1 |
| On-Site Ramp Up | Support during production ramp-up post-commissioning. | 1 | 1 | 1 | |
| On-Site Embedded | Dedicated ATS personnel to support production and customer operations. | Quote Upon Request | Quote Upon Request | 1 | 1 |
| On-Site Emergency | Rapid on-site response for critical downtime events. | Quote Upon Request | 1 | 1 | 1 |
| Health Check | Proactive system assessment to identify risks and improvement opportunities. | Quote Upon Request | Annual | Semi-Annual | Quarterly |
| On-Site Assistance | Planned on-site technical support for maintenance or optimization. | Quote Upon Request | Quote Upon Request | 1 | 1 |
| Comprehensive Maintenance Plan | Creation of a preventive maintenance plan to reduce failures, including test systems validation. | Quote Upon Request | Quote Upon Request | 1 | 1 |
| Equipment Validation | Validation of test systems to ensure accuracy and compliance. | Quote Upon Request | Quote Upon Request | 1 | 1 |
| Replacement Assemblies | Pre-assembled, aligned and tested assemblies. | Quote Upon Request | Quote Upon Request | Quote Upon Request | 1 |
| Ecommerce Portal | 24/7 access to parts ordering platform, with visual identification, Smart search and wish list. Access Manuals, drawings and documentation. | 1 | 1 | 1 | |
| Spares – Ad Hoc | OEM spare parts quoted, assembled & shipped with varying lead times. | MSRP | MSRP | At a Discounted Rate | At a Discounted Rate |
| Spares – RSPL | Recommended spare parts list aligned to asset criticality. | MSRP | MSRP | At a Discounted Rate | At a Discounted Rate |
| Spares Inventory Management | Eliminate redundant spares, optimize spares inventory levels, maintain quick-change spares assemblies (offline during non-critical time), and enable effective budget management while optimizing manpower scheduling. | 1 | 1 | ||
| Annual Obsolescence Check | Identification and mitigation of obsolete components. | Quote Upon Request | 1 | 1 | 1 |
| Illuminate™ Manufacturing Intelligence | Digital visibility into system health and performance. | OEE Monitoring | OEE Consulting and Recommendations | On-site OEE Optimization and Integration | |
| Hands-On Training | Hands-on training delivered by ATS experts. | Quote Upon Request | Quote Upon Request | Quote Upon Request | 1 |
